Amazon India’s investment aims to support network expansion and upgrades for faster and more reliable deliveries, improve employee and associate well-being, and advance technology and innovation.
Amazon India will invest more than $233 million in 2025 to upgrade its operations network, enhance delivery speed, improve associate safety, and develop new technologies.
The investment supports infrastructure expansion, well-being initiatives, and sustainability efforts, including accessible fulfilment centres and energy-efficient systems.
“For over a decade now in India, we have been focused on building the best-in-class logistics infrastructure—designed to deliver with safety, speed, scale, and reliability for our customers across the country. These latest investments reflect our commitment to continually expand and upgrade our operations across our fulfilment, sortation, and delivery network,” Abhinav Singh, VP-operations, Amazon India and Australia, said in a press release.
“By strengthening our infrastructure capabilities, enhancing processing capacity, and implementing state-of-the-art technology, we’re positioning Amazon to better serve customers throughout India while supporting our employees, associates and partners who are the heart of it all,” added Singh.
This investment will enhance processing capacity, improve fulfilment speed, and increase efficiency across the company’s operations network that will help Amazon serve customers across India faster and more reliably. Amazon fulfilment centres are designed to make them safe and more accessible to people with disabilities. The company continually focuses on improvements in cooling solutions, safety initiatives, and resting areas to ensure well-being and safety and provide an inclusive work environment. Buildings in Amazon’s operations network, both existing and new, feature state-of-the art technology and efficient building systems to minimise energy usage. These strategic investments reflect Amazon’s continued focus on strengthening its operational footprint in India, empowering sellers, enhancing customer convenience and driving growth for local economies, the company said on its website.
Additionally, Amazon India provides on-site first-aid facilities as well as insurance coverage to all associates working in our buildings and the ones delivering to customers. Recently, Amazon India launched a nation-wide initiative to offer free health check-ups to over 80,000 delivery associates and partners through medical camps by the end of 2025.
Amazon India continues to enhance on-road safety by using the latest technologies to alert delivery associates and partners about unsafe speeds and encourage rest breaks. Amazon India is investing in tools that measure route complexity and ensure equitable distribution of delivery routes, while allowing adequate time for each delivery. Additionally, they are streamlining driver onboarding processes and enhancing the Driver app for better earnings transparency and benefit information.
It is also simplifying delivery workflows by making the app more self-guided, improving navigation for unstructured addresses, and reducing cognitive load with photo and video-based item verification. A new Helmet Adherence Application will protect delivery associates and partners by verifying proper helmet use before trips begin, sending real-time safety alerts when needed.
Fibre2Fashion News Desk (RR)